1. License Grant
Al-Rabt Al-Dhaki Company for Information Technology provides Taskyinn — a cloud-based property management system for hotels, serviced apartments, and residential accommodation units.
The Company grants a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the platform via the Website during the subscription period for internal business operations only.
Subscribers acting on behalf of organizations represent that they have authority to bind that entity to these Terms.
2. Definitions
- Service / Platform — Taskyinn cloud-based property management system, including software, features, APIs, updates, and documentation.
- Subscription Fees — recurring fees for Service access per the published pricing schedule, excluding applicable taxes.
- Customer Data — information entered, uploaded, stored, or processed through the Service, including guest records, reservations, financial records, and operational data.
- Confidential Information — information exchanged between parties in any format, including source code, business processes, pricing, and Customer Data. Excludes publicly available information, independently developed information, or lawfully obtained third-party information.
- Intellectual Property Rights — patents, trademarks, trade names, industrial designs, copyrights, moral rights, trade secrets, know-how, and related rights worldwide.
- Website — www.taskyinn.com or www.taskyinn.sa and successor domains.
- You / Customer — the individual or legal entity subscribing to the Service, including employees, authorized agents, consultants, and representatives accessing the account.
- Personal Data — data relating to an identified or identifiable natural person per the Saudi Personal Data Protection Law (Royal Decree M/19 of 1443H).
3. Subscription & Payment
3.1 Subscription Fees
Invoices commence from the date the first property is added. Invoices cover all Service access fees for the preceding usage period. All invoices are generated electronically per ZATCA e-invoicing regulations and sent via email.
3.2 Payment Terms
Invoices must be paid within ten (10) calendar days of invoice date. Unpaid invoices receive a reminder notice. Continued non-payment beyond the grace period permits Service suspension. Reactivation occurs upon receipt of all outstanding fees, or termination follows per these Terms and Saudi law.
3.3 Automatic Renewal
Subscriptions automatically renew for successive periods of the same duration under current Terms and pricing unless otherwise specified. Thirty (30) days’ written notice is required prior to the current period’s end to cancel automatic renewal.
3.4 Refund Policy
All subscription fees are non-refundable. No refunds are issued for partial use, non-use, or early termination except where required by the Saudi E-Commerce Law (Royal Decree M/126 of 1440H) or expressed in separate written agreements.
3.5 Plan Changes
Customers may upgrade or downgrade subscription plans at any time. Downgrading may result in content, feature, or service capacity loss. The Company is not liable for such loss. Updated fees appear in subsequent billing-period invoices.
3.6 Taxes
Subscription fees exclude all taxes, levies, and duties, including Value Added Tax (VAT) per ZATCA. Customers bear sole responsibility for applicable taxes from Service use.
4. Your Obligations
4.1 Lawful Use
The Service must be used solely for legitimate internal business operations in the hospitality sector, complying with these Terms and all applicable Kingdom of Saudi Arabia laws, including the Anti-Cyber Crime Law (Royal Decree M/17 of 1428H) and the Personal Data Protection Law.
4.2 Account Security
Customers are responsible for maintaining confidentiality and security of usernames, passwords, and access credentials. Unauthorized access, security breaches, or suspected account compromises must be reported immediately to support@taskyinn.com.
4.3 Accuracy of Information
All registration and ongoing Service use information must be accurate, current, and complete. Changes to billing or contact information must be promptly updated.
4.4 Regulatory Compliance
Customers are solely responsible for ensuring Service use complies with all applicable industry regulations, including ZATCA e-invoicing requirements, Saudi Tourism Authority regulations, Shomoos guest registration requirements, and other governmental or regulatory obligations specific to their operations.
5. Acceptable Use
When accessing and using the Service, users shall NOT:
- Attempt to undermine, circumvent, or compromise Service security or integrity, networks, or computer systems.
- Use the Service in any manner impairing its functionality or degrading other users’ ability to use it.
- Attempt unauthorized access to any Service part or data.
- Upload, transmit, or introduce malicious code, viruses, trojans, or harmful files.
- Post, publish, or transmit unlawful, defamatory, obscene, or offensive content under Saudi law.
- Copy, reproduce, modify, adapt, translate, decompile, disassemble, or reverse-engineer any Service part or underlying code.
- Resell, sublicense, redistribute, or make the Service available to third parties without prior written consent.
- Use the Service for unsolicited commercial communications (spam) or purposes unrelated to legitimate hospitality business operations.
- Violations may result in immediate account suspension or termination and may expose users to civil and criminal liability under Saudi law, including the Anti-Cyber Crime Law.
6. Confidentiality
6.1 Mutual Obligations
Each party shall keep confidential all information concerning the other party obtained under these Terms. Neither party shall disclose Confidential Information to third parties or use it for purposes other than performing obligations under these Terms, unless the other party provides prior written consent or disclosure is legally required or court-ordered.
6.2 Survival
Confidentiality obligations survive termination or expiration for three (3) years.
6.3 Exceptions
Confidentiality does not apply to information that:
- Is or becomes publicly available through no fault of the receiving party.
- Was already in the receiving party’s possession without restriction prior to disclosure.
- Is independently developed without reference to Confidential Information.
- Is lawfully obtained from a third party without confidentiality obligations.
7. Data Ownership
7.1 Your Data
All Customer Data entered into or processed through the Service remains the customer’s exclusive property. The Company claims no ownership rights over Customer Data and shall not use, access, or disclose it except as necessary to provide, maintain, and improve the Service, as customer-directed, or as legally required.
7.2 Data Backup
Daily backups of Customer Data are performed as standard operations. This does not constitute a data-loss guarantee. Customers are responsible for maintaining independent copies of all critical data entered into the Service.
7.3 Data Export on Termination
Upon termination (except for customer breach), the Company shall make available Customer Data export in standard format within thirty (30) days of termination, provided the customer requests such export at termination time. Data export may be withheld if termination resulted from non-payment of outstanding fees.
7.4 Data Processing
For Personal Data processed through the Service, the customer is the “Data Controller” and the Company acts as the “Data Processor” per the Saudi Personal Data Protection Law. The Company processes Personal Data only per customer instructions and the Privacy Policy provisions. Further data processing details appear in the Privacy Policy.
8. Intellectual Property
The Service, including all software, source code, algorithms, user interfaces, designs, documentation, trademarks, trade names (including “Taskyinn”), logos, and associated Intellectual Property Rights are the exclusive property of Al-Rabt Al-Dhaki Company for Information Technology.
These Terms do not convey any ownership interest in the Service. The limited license granted does not include rights to modify, copy, distribute, create derivative works, publicly display, or commercially exploit the Service or any portion thereof.
Feedback, suggestions, or improvement ideas provided regarding the Service may be used without restriction or obligation.
9. Service Availability
The Company uses commercially reasonable efforts to maintain Service availability. However, uninterrupted, error-free, or continuous access is not guaranteed, as the Service depends on external networks, infrastructure, and third-party services beyond the Company’s control.
Temporary unavailability may result from scheduled maintenance, system updates, emergency repairs, or force majeure events. The Company endeavors to notify customers in advance of planned downtime via the Website or email.
The Company is not liable for losses or damages from temporary Service unavailability, provided good-faith efforts and reasonable measures were taken for prompt access restoration.
10. Warranties & Disclaimers
10.1 Our Warranty
The Company warrants that the Service shall perform materially per published documentation during the subscription period. This warranty does not apply to issues arising from customer misuse, unauthorized modifications, third-party software, or circumstances beyond reasonable control.
10.2 Disclaimer
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10.3 Your Warranties
Customers represent and warrant that:
- (a) they have legal authority to enter these Terms;
- (b) Service use will comply with applicable laws;
- (c) all necessary consents for Personal Data processing through the Service were obtained; and
- (d) if acting for an organization, that organization accepts full responsibility for their actions and any Terms breach.
11. Limitation of Liability
To the maximum extent permitted by Kingdom of Saudi Arabia laws:
- The Company is not liable for indirect, incidental, special, consequential, or punitive damages, including profit loss, revenue loss, data loss, business opportunity loss, or business interruption, however caused.
- Total aggregate liability from these Terms or the Service, whether in contract, tort (including negligence), or otherwise, is limited to total Subscription Fees actually paid in the twelve (12) months immediately preceding the claim-giving event.
- For claims from a single incident or connected incidents, liability does not exceed Subscription Fees paid in the calendar month immediately preceding such incident.
- Nothing excludes or limits liability for fraud, willful misconduct, or liabilities that cannot be excluded under applicable Saudi law.
12. Indemnification
Customers agree to indemnify, defend, and hold harmless Al-Rabt Al-Dhaki Company for Information Technology, its officers, directors, employees, agents, and affiliates from all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) Service use or misuse; (b) Terms breach; (c) applicable law or regulation violation; (d) third-party rights infringement, including Intellectual Property Rights; or (e) data or content entered into the Service.
13. Termination
13.1 Termination by Notice
Either party may terminate these Terms at the current billing period’s end by providing thirty (30) days’ prior written notice.
13.2 Termination for Breach
Either party may terminate immediately if:
- The other party commits a material breach not remedied within fourteen (14) days of written notice.
- The other party commits an irreparable breach, including non-payment exceeding thirty (30) days.
- The other party becomes insolvent, enters liquidation, or faces similar proceedings in any jurisdiction.
13.3 Effects of Termination
Upon termination:
- Service access rights cease immediately.
- All outstanding fees become immediately due and payable.
- The Company may delete the account and Customer Data after the thirty (30)-day export period per Section 7.3.
- Sections that should survive termination (Confidentiality, Data Ownership, Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) continue in full force and effect.
13.4 Our Remedies
For customer breach, the Company may, at its discretion: (a) terminate the account; (b) suspend access for a specified or indefinite period; or (c) take action against any responsible user within the customer’s organization.
14. Technical Support
14.1 Support Availability
Technical support is provided via email at support@taskyinn.com and through the in-app support system. The Company endeavors to maintain responsive support, though response times may vary based on issue nature and complexity.
14.2 Your Responsibility
Prior to contacting support, customers shall make reasonable independent issue investigation and diagnosis efforts, including checking online knowledge bases and documentation.
14.3 Maintenance Windows
The Service may be temporarily unavailable during scheduled maintenance or development activities. Maintenance schedules are published on the Website where practicable. Emergency maintenance may occur without prior notice.
15. Governing Law & Dispute Resolution
15.1 Governing Law
These Terms are governed by and construed per Kingdom of Saudi Arabia laws and regulations, including the E-Commerce Law (Royal Decree M/126 of 1440H), Personal Data Protection Law (Royal Decree M/19 of 1443H), and Anti-Cyber Crime Law (Royal Decree M/17 of 1428H).
15.2 Dispute Resolution
For disputes arising from or connected to these Terms, parties shall first attempt amicable resolution through good-faith negotiation for thirty (30) days. If unresolved, either party may refer the dispute to the competent courts of Jeddah, Kingdom of Saudi Arabia, which have exclusive jurisdiction.
15.3 Language
These Terms are published in Arabic and English. For any conflict or inconsistency, the Arabic version prevails to the extent required by Saudi law.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement regarding the Service and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral.
16.2 Amendments
The Company reserves the right to modify these Terms at any time. Material changes are communicated via email or the Website at least thirty (30) days before taking effect. Continued Service use after the effective date constitutes acceptance of updated Terms. Disagreeing customers must discontinue use and terminate subscriptions.
16.3 Waiver
No failure or delay in exercising any right, power, or remedy constitutes waiver. Any waiver must be written and does not constitute subsequent breach waiver.
16.4 Severability
If any provision is invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect. Invalid provisions are minimally modified for validity and enforceability.
16.5 Assignment
Customers may not assign, transfer, or delegate rights or obligations without prior written consent. The Company may assign rights and obligations without restriction.
16.6 Force Majeure
Neither party is liable for performance delays or failures from causes beyond reasonable control, including natural disasters, war, terrorism, government actions, epidemics, internet or telecommunications failures, or power outages. This does not apply to payment obligations.
17. Contact Information
- Company — Al-Rabt Al-Dhaki Company for Information Technology
- Commercial Registration — 7008721859
- Legal Email — legal@taskyinn.com
- Support Email — support@taskyinn.com
- Website — www.taskyinn.com
- Address — Office 6 & 19, 1st Floor, Aster Altahlya 2, Jeddah, Saudi Arabia