A guest messages at 11pm
Reception is closed, the inquiry sits until morning. By then the guest has booked elsewhere.
Solution · Guest Automations
Book guests on WhatsApp while you sleep.
A native-Arabic AI agent that takes the inquiry, holds the room, registers Shomoos, charges the card and hands the guest a check-in link — without anyone touching a keyboard.
- Replies in Arabic and English on WhatsApp
- Holds the room, sends the invoice, registers Shomoos
- Hands off to a human the moment things get tricky
The cost of doing nothing
Late replies are bookings lost to OTAs.
Shomoos registration is manual
Photographing IDs, typing Iqama numbers, fixing typos that break the submission.
Welcome and post-stay messages never go out
"We meant to send a thank-you" — and the review never gets posted, the guest never returns.
Inside Guest Automations
Four engines, one always-on concierge.
WhatsApp AI agent
Native Arabic + English. Reads your rates, your room types and your house rules. Books in under 90 seconds.
Self check-in
Guest opens a link, uploads ID, signs the contract, gets a room code. No queue, no card swap.
Shomoos auto-register
Iqama and passport verification, Ministry of Interior submission — fully in the background.
Proactive messages
Welcome at check-in, mid-stay nudge, review request after check-out — sent on time, every time.
How a stay gets booked
A WhatsApp message lands. Ninety seconds later you have a confirmed booking.
The AI checks live availability across all room types, holds the room while it answers, computes the rate including ZATCA tax, and sends a Tap or Mada payment link. Once paid, it registers the guest with Shomoos and emails the e-invoice. Your reception sees the new booking in the calendar — they did not have to lift a finger.
- Live calendar lookup — never quotes a room you have already sold
- Tap, Mada, STC Pay or Tabby payment links
- Auto-issued ZATCA Phase 2 e-invoice on confirmation
- Escalates to a human the moment the guest asks something off-script
Tools the AI can call · 51 tools
A sample of what the agent can do mid-conversation.
- Search availability
- Hold room
- Quote with VAT
- Send Mada / STC link
- Issue ZATCA invoice
- Register with Shomoos
- Send check-in link
- Issue door code
- Order room service
- Escalate to reception
Avg tools per booking5.4
Self check-in + Shomoos
No queue. No paperwork. No Iqama re-typing.
Twenty-four hours before arrival the guest gets a link. They take a photo of their ID, sign the contract on their phone, and receive a room number and door code by WhatsApp. Behind the scenes, Shomoos is registering them with the Ministry of Interior — your reception sees a green tick when it is done.
- Iqama and passport OCR — guest does not type anything
- eSignature contract, archived against the reservation
- Shomoos submission with retry queue if MOI is down
- Door code via WhatsApp — works on smart locks or key dispensers
Self check-in · RES-7821
Starts 24 hours before arrival.
- ✓ID verificationDone
OCR on Iqama or passport
- ✓Sign contractDone
eSignature · archived against the reservation
- 3Shomoos submitRunning
Auto-sent to Ministry of Interior
- 4Door codeNext
Delivered via WhatsApp
Total guest time~ 90s
Numbers from a live property
What 24 hours of AI-handled guest comms actually looks like.
Pulled from one Al Nakheel Boutique day — same engine you would get on day one.
47Conversations handled
3Stays booked, no human touch
94%Resolved without escalation
<2 minAverage reply time
Get started
Stop missing the message that closed the booking.
Talk to a specialist. We will train the AI on your rooms, your rates and your tone — and have it live on WhatsApp in a week.
Works on top of any base plan — Basic, Professional or Scale.